East Hsia LLC provides VPS hosting service to clients worldwide. All clients of East Hsia LLC are subject to the following terms of service.

DISCLAIMER

In no event shall East Hsia LLC be liable for any damages, including, without limitation, direct, indirect, incidental, special, consequential, or punitive damages arising out of the use of or inability to use our services or any content thereon. This disclaimer applies, without limitation, to any damages or injury, whether for breach of contract, tort, or otherwise, caused by any failure of performance; error; omission; interruption; deletion; defect; delay in operation or transmission; computer virus; file corruption; communication line failure; network or system outage; or theft, destruction, unauthorized access to, alteration of, or use of any record.


Billing Policy for VPS

We offer monthly billing cycle, quarterly billing cycle, semi-annual billing cycle and annual billing cycle.

Invoices will be generated and sent out 14 days before the due payment date.

If payment is not received 3 days after the due payment date, your service will be suspended. If it is not paid 7 days after the due payment date, your service will be canceled and any data on the VPS will be lost. In no event shall East Hsia LLC be responsible for loss of data.

You should pay a late fee (15% of a monthly fee) 5 days after the due payment date.

We accept PayPal.


Refund Policy

15-Day Money Back Guarantee: Within 15 days since we receive your first payment, we may offer a full refund if your VPS hosting is terminated instantly. The guarantee does not apply if a client violates the Terms of Service.

After 15 days since we receive your first payment, we may offer a prorated refund if your VPS hosting is terminated instantly. If your VPS hosting is terminated at the end of the current billing cycle, we won't offer a refund.

We won't offer a refund if a client violates the Terms of Service.


Affiliate Policy

You may get 10% of each valid referral order's payment. Before you are able to withdraw commission, there is a 60-day pending period for recognizing fraudulent orders.

A valid referral order is an order which is fully paid and isn't fully refunded. If an order is partially refunded, we will offer prorated commission accordingly. If we recognize that an affiliate account has a fraudulent behavior, we won't pay commission and the account will be terminated.


Acceptable Use Policy

  • You may not upload any material that violates or infringes on the copyright, intellectual property rights or trademark rights of any individual or organization.
  • IRC servers are not allowed.
  • Open proxy and public VPN are not allowed.
  • Piracy, hacking, virus, cracking, phreaking, warez, pyrotechnics, exploitative software or text that educates or encourages this activity and/or use is not allowed.
  • You may not upload ROMs and Emulators. This is non-negotiable.
  • You may not publish any material that is grossly offensive, including, exploitation of children, blatant expressions of bigotry, hatred, harassment, defamation, or invasion of privacy. This includes material that defames, abuses, harasses or threatens any person or group.
  • Adult content is not allowed.
  • Email marketing and spam are not allowed, and you may not reference East Hsia LLC and EH VPS in any unsolicited email that you send. You may not link from spam messages to websites hosted here. If we receive multiple spam complaints or a spam listing related to your VPS hosting, your VPS hosting may be terminated without prior notice.
  • You may not use your service in the commission of any crime that violates the laws of local, state, and federal government of the United States of America.

Abuse Prevention Policy

1. For any behavior that violates Acceptable Use Policy

    From step 1 to step 5, we won't offer any refund. If necessary, we may ignore any step and terminate the related VPS hosting instantly.
  • Step 1: We will suspend the related VPS hosting instantly.
  • Step 2: After 24 hours, we will unsuspend the related VPS hosting.
  • Step 3: If the abuse can't be stopped within 6 hours, we will suspend the related VPS hosting again.
  • Step 4: After 48 hours, we will unsuspend the related VPS hosting.
  • Step 5: If the abuse can't be stopped within 6 hours, we will terminate the related VPS hosting instantly.

2. For any abuse related to CPU usage, disk I/O or bandwidth

    At step 5, we won't offer any refund.
  • Step 1: We will suspend the related VPS hosting instantly.
  • Step 2: After 24 hours, we will unsuspend the related VPS hosting.
  • Step 3: If the abuse can't be stopped within 12 hours, we will suspend the related VPS hosting again.
  • Step 4: After 24 hours, we will unsuspend the related VPS hosting.
  • Step 5: If the abuse can't be stopped within 12 hours, we will terminate the related VPS hosting instantly.

You are solely and fully responsible for the contents related to your account and the service you use. Any and all repercussions will be born solely by you as the account holder and the service user.

We reserve the right to terminate any account and any service without warning or notice if a client violates the Terms of Service, and we reserve the right to examine the contents related to any account and any service at any time.

FURTHERMORE, East Hsia LLC retains the right to change any or all of the above Policies, Guidelines, and Disclaimer without notification.