Knowledgebase

How do you deal with the abuse of a VPS hosting?

1. For any behavior that violates Acceptable Use Policy

    From step 1 to step 5, we won't offer any refund. If necessary, we may ignore any step and terminate the related VPS hosting instantly.
  • Step 1: We will suspend the related VPS hosting instantly.
  • Step 2: After 24 hours, we will unsuspend the related VPS hosting.
  • Step 3: If the abuse can't be stopped within 6 hours, we will suspend the related VPS hosting again.
  • Step 4: After 48 hours, we will unsuspend the related VPS hosting.
  • Step 5: If the abuse can't be stopped within 6 hours, we will terminate the related VPS hosting instantly.

2. For any abuse related to CPU usage, disk I/O or bandwidth

    At step 5, we won't offer any refund.
  • Step 1: We will suspend the related VPS hosting instantly.
  • Step 2: After 24 hours, we will unsuspend the related VPS hosting.
  • Step 3: If the abuse can't be stopped within 12 hours, we will suspend the related VPS hosting again.
  • Step 4: After 24 hours, we will unsuspend the related VPS hosting.
  • Step 5: If the abuse can't be stopped within 12 hours, we will terminate the related VPS hosting instantly.

Was this answer helpful?

 Print this Article

Also Read

Can my VPS hosting be used for email marketing?

No. We don't permit email marketing. We have zero tolerance for spamming and illegal contents. If...

Can I set up a mail server?

You may set up a mail server for proper use, but you may not send any unsolicited email. Email...

What is bandwidth abuse?

If the daily use of bandwidth is five times more than average daily bandwidth, it will be...

Do you restrict disk I/O?

Currently we don't restrict disk I/O. In order to prevent abuse, we may suspend or cancel your...

Can I run a DNS server?

You may run a DNS server, but please disable open recursion, and set the DNS server only for...